How do we maintain clear communication with clients?

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The idea that you're entrusting part of your business and part

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of your development to someone who might not have the same

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amount as buy in or passion as you is always a risk.

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But the way we manage that is through clear communication.

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What Merixstudio has been capable of is basically to look at what we

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are saying, understand not what we are asking for,

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but what the idea behind what we are asking for is.

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In that way, they've been able to sort of understand our needs and our

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processes to develop a product that's correct for us.

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One of the things that Merixstudio did more than any other

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vendor that we reached out to was they asked more questions.

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Rarely did we get an answer without more questions, more questions.

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And it was clear to us that they were demonstrating that

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they were thinking through our product.

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They weren't getting us a canned response.

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Seeing all of these messages and communications about, well,

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this is what your business is doing.

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Here's similar businesses. Have you considered looking at this?

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Here's interesting notes for you.

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Here's some interesting content.

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And it was all relevant,

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and it proved that not only were they great

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communicators and very transparent,

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but they actually understood our business before we even

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really started engaging with them.