Shaping customer experience in a smart city

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We say that we exist as a city that propels human

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progress by harnessing the power of we.

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And so in order to deliver that,

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we have to understand the people, their desires,

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their needs, their struggles, and their expectations.

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And we have to ensure that the work we do from policies to

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products can serve them.

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And that's what we mean by people centric.

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How is Expo City reimagining customer experience with technologies?

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Well, various teams are looking at various areas,

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whether it's operational technology, visitor facing,

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or future technologies.

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The objective is to deliver on the promise of our purpose.

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If there's one learning from pulling off Expo 2020

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event, we can't do that with our partnerships.

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Merixstudio has been an indispensable partner.

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Of course, their technical ability and user experience expertise is top notch.

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But it's their deep appreciation of our needs and

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the attention to detail that they offer us,

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has been so refreshing.

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Each person brings something special.

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I think we found a long term partner in Merixstudio.