Legacy application modernization: how users tell you your software is outdated

How would you feel knowing that the system you’re filing your taxes through is a 60 years old legacy application? Sounds unlikely? Not quite. The IT system of Internal Revenue Service (IRS) broke down in 2018, making it impossible for hundreds of thousands of Americans to fill their taxes. Even if your app is not as old as the one of the IRS, it might still need modernization to keep up with the challenges of the rapidly changing market. Interestingly and pretty luckily, your users will give you signals on what to tweak.

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